Head of Marketing

About the role
Position Title: Head of Marketing
Reports to: CEO
Hours: 37.5 hours per week (we love flexible working)
Pay: £38,000 pa
Line Management Responsibility: Marketing Officer
Location: FoodCycle The Food Exchange, New Covent Garden, London SW8 5EL – Working from home is also an option

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Job Description

Position Summary

This is an incredible time to be joining FoodCycle. It’s our 10th year and in that time we have served 1 million meals to people who are hungry and lonely. We have 39 Projects around the country supported by an excellent team of Regional Managers who provide training to volunteers to ensure our meals are consistently served every week to vulnerable people.
The Head of Marketing leads on the development and implementation of the organisation’s communications and marketing strategy, driving forward an understanding of the work of FoodCycle and engaging supporter audiences through campaign delivery, digital communications, PR and marketing. You will lead a small team to create supporter journey marketing campaigns that raise awareness of our work, segment and build our communities, including digital community and help maximize our reach to both supporters and potential beneficiaries.

You will work closely with teams across the charity to ensure that our marketing and communications needs are met and that we become known as charity that delivers innovative, engaging and effective campaigns and communications initiatives in support of our beneficiaries.

As a professional with experience of communications, marketing (including digital marketing), supporter engagement, brand development and media, your remit will include working closely with fundraising colleagues to develop, deliver and evaluate a schedule of donor acquisition and retention campaigns.

Working at FoodCycle

Holidays: 23 working days (along with additional Christmas closedown days)
Pension: There is a pension scheme available – new staff are automatically enrolled after three months unless you choose to opt-out.
Flexible working: We love flexible working! You will be on a flexible working contract, which means that you get to plan your starting and finishing times
Team working: We are a small but great team – super supportive and always willing to help each other out
Equipment: Whilst working with FoodCycle you will be provided with a laptop and a mobile phone

Applying for this role

What to send: A CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role.
Where to send it: [email protected]
Deadline for your application: Sunday 27th October 5pm 2019
We will aim to get back to you by: Wednesday 30th October 2019
Interview dates: 5th November 2019

FoodCycle is an equal opportunity employer and values diversity.
The role advertised is ‘Regulated Activity’ and as such is not exempt from the Rehabilitation of Offenders Act 1974 and that all potential applicants will be subject to an enhanced DBS disclosure check


Roles and Responsibilities

Strategic Marketing and Communications Leadership

  1. Work with the CEO, Head of Fundraising and Head of Programmes to deliver a communications and marketing strategy for effective awareness of FoodCycle’s mission and purpose across the entire spectrum of communications disciplines including: digital and social media, print, public relations, celebrity/influencer management, internal communications and  brand marketing
  1. Assess and analyse data across email, web, CRM, PPC and digital marketing data sets to help inform strategy and ensure marketing decisions are data-driven.
  2. To drive awareness through supporter engagement (volunteers and donors) achieving KPIs on annual volunteer numbers and financial donation targets
  3. Ensure the organisation engages with a diverse audience, ensuring all target audiences are communicated with regularly, positively and consistently measuring impact and effectiveness.
  4. Responsible for the achievement of marketing/communications, PR goals and financial objectives
  5. Ensure that evaluation systems are in place related to these goals and objectives and report progress to CEO and Trustee Board
  6. Develop and be responsible for short and long-term plans and budgets for the marketing/communications and PR programme and its activities.
  7. Act as brand guardian ensuring consistency across all internal and external communications
  8. Identify issues that could potentially damage the organisations reputation and recommend actions to mitigate this risk
  9. Keep informed of developments in the fields of marketing, communications and PR, charity management and governance and use this information to help FoodCycle operate with initiative and innovation

Website and Social Media

  1. Take overall responsibility for the development and management of the website and workplace intranet including generating and directing the generation of content, overseeing improvements to, functionality, maximizing its potential and monitoring its performance
  2. Using UX and understanding key stakeholders, work with an agency to redesign our website using word-press to maximise our goals for fundraising, recruiting volunteers and enabling beneficiaries to find a meal.
  3. Maximise the best use of Google Ads, particularly working with our agency to scale up spend and maintain efficiency as much as possible.
  4. Oversee FoodCycle’s social media presence, sourcing and sharing newsworthy content from both outside and within the organisation
  5. Recruit, train and build a team of social media volunteers from across all projects to help fulfil our goals both at a local and national level – developing training for webinars and our annual conference
  6. Ascertain the best use of Facebook advertising
  7. Analyse the success of digital strategies using appropriate tools

Campaigns and communications

  1. Develop and implement a calendar of campaigns throughout the year to help FoodCycle demonstrate achievement of aims whilst helping us achieve other goals
  2. Oversee the copy for all newsletters published for various stakeholders
  3. Ensure all communications databases are relevant and up to date  prior to scheduling any communication – either internally or externally


  1. Manage and lead on copywriting and production of marketing materials and key publications including impact reports and project literature
  2. Oversee the management and development of guest and volunteer surveys together with case study database

Publicity and Media

  1. Increase the organisation’s profile across media in particular local media and build relationship with influencers and organisations
  2. Develop a bank of spokespeople for the organisation including guests and volunteers
  3. Provide opportunities for the CEO to act as the spokesperson for the organisation
  4. Develop relationships with target media
  5. Write press articles and statements
  6. Respond to requests from the press for comments, views and supporting opportunities for further engagement on relevant topics

Managing health, safety and security

  1. Promote and ensure safe working for self and others by strict adherence to FoodCycle’s Safeguarding and Health and Safety policies
  2. To ensure that the charity’s fundraising and marketing activities comply with the Fundraising Code, as published by the Fundraising Regulator
  3. Ensure that security of sensitive information is maintained and complies with the requirements of GDPR

Digital Fundraising  and Approach

  1. Work with Head of Fundraising to develop and deliver a digital fundraising strategy to maximise opportunities presented by digital to successfully engage with stakeholders and donors
  2. Capture all key information about relationships on salesforce to improve the quality of management information to drive income generation, engagement, mobilisation and improve decision making

Act as a member of the Senior Management Team

  1. As part of the SMT, work in collaboration with the Chief Executive, Head of Fundraising and Head of Programmes to develop a strategy for the whole of FoodCycle so that our growth is financially sustainable.
  2. Accountable for the effective management of marketing expenditure including effective budget preparation, planning, monitoring and review
  3. Leadership, recruitment, development, retention and appraisal of staff in accordance with the standards set out in FoodCycle’s policies and procedures
  4. Provide reports, attend meetings advise and support the CEO and trustees to all matters relating to marketing.
  5. Represent FoodCycle at events and third party events including speaking as required.
  6. Build upon existing marketing, social media and communication policies ensuring the safety and well being of all stakeholders including guests, volunteers and donors

Other Duties

  1. To network effectively for FoodCycle within London and beyond as and when necessary
  2. Develop a broad knowledge and understanding of FoodCycle’s programmes and the wider sustainability agenda, to ensure key environmental and social issues can be expressed confidently in public.
  3. To lead by example and encourage all employees to conduct their activities in a similar manner to reflect the values of FoodCycle.

Person Specification

  Essential Criteria


Desirable Criteria
  • Educated to degree level or equivalent
Proven Experience of
  • Well established experience in marketing and communications with demonstrated success
  • Demonstrated skills, knowledge and experience in the design and execution of marketing communications and PR activities with a particular emphasis on digital
  • Using data to drive marketing decisions
  • People management experience
  • Development of a website to fulfil the needs of all stakeholders with a good understanding of UX and WordPress
  • CRM database management
  • Experience of developing relations with local media
  • Developed training for staff or volunteers in key marketing skills
  • Salesforce database management
Skills, knowledge, ability
  • Strong creative, strategic and analytical
  • Strong team leader and team worker
  • Excellent written and verbal communication skills
  • Excellent IT skills using a range of suites
  • Excellent attention to detail
  • Highly numerate with good analytical and reporting skills



  • Expertise in food sustainability, food poverty and/or social isolation issues


Personal Attributes
  • Commitment to FoodCycle’s charitable objectives and ethics
  • Personable and warm
  • Self Starter
  • Strong networker
  • Polished with an ability to win people over to FoodCycle
  • Results orientated


  • Willing and able to work evenings and weekends if required


  • Honest and trustworthy
  • Open
  • Balanced and fair
  • Cares about the work FoodCycle is doing


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