Check-in Phone Volunteer
About the role
FoodCycle volunteers are welcoming and committed people who want to help support communities during the coronavirus pandemic. As a check in phone volunteer you’ll be playing a vital part in connecting with guests after their food delivery and seeing how the food parcels were received. You’ll be a vital link to our guests receiving parcels to make sure the service has gone smoothly, but also a key social interaction link to people in isolation. You will need to be confident in talking to strangers and have access to internet.
Skills you’ll learn
- Teamwork: you’ll work as part of a remote team of volunteers ensuring our delivery service can take place
- Relationship building: you’ll be building social connections with vulnerable people receiving parcels
- Time management: you will be required to keep organised and report on your phone calls
What to expect from FoodCycle
- Ongoing support and advice from a Regional Manager and HQ for every session.
- Expenses in line with our volunteer policy.
- Impressive skills to add to your CV and a reference if/when you need it.
- The opportunity to make a difference during a challenging time.
- Virtual Training with other befriending volunteers.
What’s expected from me
- Have bags of enthusiasm!
- Follow all FoodCycle policies and procedures – including all guidance surrounding phone calls.
- Attend a 2 hour training course before making any calls on behalf of FoodCycle.
- Follow all training you receive when registering with us.
- Make 4, 15-20 minute phone calls each week.
- Support FoodCycle to fulfil its aim of nourishing communities using surplus food!
- Keep all guest data secure and confidential.
An average call takes 20 minutes and we ask that you do 4 a week.
Register to volunteer now