Check-in Phone Volunteer

Job Description

About the role

FoodCycle volunteers are welcoming and committed people who want to help support communities during the coronavirus pandemic. As a check in phone volunteer you’ll be playing a vital part in connecting with guests after their food delivery and seeing how the food parcels were received. You’ll be a vital link to our guests receiving parcels to make sure the service has gone smoothly, but also a key social interaction link to people in isolation. You will need to be confident in talking to strangers and have access to internet.

Responsibilites

Skills you’ll learn

• Teamwork: you’ll work as part of a remote team of volunteers ensuring our delivery service can take place
• Relationship building: you’ll be building social connections with vulnerable people receiving parcels
• Time management: you will be required to keep organised and report on your phone calls

What to expect from FoodCycle

• Ongoing support and advice from a Regional Manager and HQ for every session.
• Expenses in line with our volunteer policy.
• Impressive skills to add to your CV and a reference if/when you need it.
• The opportunity to make a difference during a challenging time.
• Virtual Training with other befriending volunteers.

What’s expected from me

• Have bags of enthusiasm!
• Follow all FoodCycle policies and procedures – including all guidance surrounding phone calls.
• Attend a 2 hour training course before making any calls on behalf of FoodCycle.
• Follow all training you receive when registering with us.
• Make 4, 15-20 minute phone calls each week.
• Support FoodCycle to fulfil its aim of nourishing communities using surplus food!
• Keep all guest data secure and confidential.

Time commitment
An average call takes 20 minutes and we ask that you do 4 a week.

To apply
Register to volunteer now